PLENDE
PLENDE International entrepreneurs' association · Warsaw · Secure payments
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Business Legacy Club

Terms and conditions

This is a courtesy translation for information purposes. Only the Polish version is legally binding.

Effective from: [EFFECTIVE DATE] · version 1.0 (BLC)

§ 1. General provisions

  1. These Terms and Conditions set out the rules for using the website available at blc.org.pl (the “Website”), operated under the Business Legacy Club brand (“BLC”), and the rules for selling event tickets, access to streams and recordings, books and other products offered on the Website.
  2. The owner of the Website and the seller is PROREMEDIUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw, ul. Nowy Świat 33 m. 13, 00-029 Warsaw, Poland, entered in the register of entrepreneurs (KRS) under number 0001244814, NIP 5253092147, REGON 54488751300000, e-mail: kontakt@proremedium.pl (the “Seller”, the “Organiser”). Business Legacy Club is a brand of the Seller, not a separate entity.
  3. The Website serves to organise business events, trainings and networking meetings for entrepreneurs, managers and leaders, and to sell related products and services. Content published on the Website is for information and educational purposes and does not constitute legal, tax or investment advice.
  4. Using the Website and purchasing products means accepting these Terms and Conditions.

§ 2. Definitions

  1. Customer – a natural person, legal person or organisational unit placing an order on the Website.
  2. Consumer – a Customer who is a natural person making a purchase not directly related to their business or professional activity, as well as a sole trader with consumer rights within the meaning of Article 7aa of the Polish Consumer Rights Act.
  3. Event – a session, conference, workshop, training or club meeting organised by the Organiser in person or online.
  4. Ticket – confirmation of the right to take part in an Event, issued electronically (PDF with a QR code) and available in the Customer Account.
  5. Online access – the service of live-streaming an Event and/or access to the recording (VOD) in the Customer Account.
  6. Digital product – digital content delivered on the Website (recording, materials, e-book).
  7. Customer Account – an individual panel on the Website in which the Customer sees orders, tickets and access.

§ 3. Types of products and services

  1. Tickets for in-person Events – in the options described on the Event page (e.g. conference, conference with workshops, a package of several sessions, a pass, add-ons such as lunch or a pre-session meetup).
  2. Online access to Events – a live stream and, if so indicated in the description, a recording available for the specified period.
  3. Digital products – recordings, e-books and downloadable materials.
  4. Physical products – books and other goods shipped to the Customer's address.
  5. The detailed scope of each product, its date, venue and price are given on its page on the Website.

§ 4. Conclusion of the contract

  1. An order is placed by adding a product to the cart, completing the form and clicking the button confirming the order with an obligation to pay.
  2. Buying a ticket requires providing the participant's details (first name, surname, e-mail) and, when buying for several people, the details of each participant. These details are printed on the ticket and used for verification at entry.
  3. The contract is concluded when the Customer receives the order confirmation at the e-mail address provided.
  4. The Seller may refuse to process an order in the event of non-payment, the number of seats being exhausted, or reasonable suspicion of abuse.

§ 5. Prices, payments, invoices

  1. Prices are given in Polish zloty and are gross prices (including VAT, where applicable).
  2. Available payment methods: payment card, BLIK, fast online transfers, PayPal and traditional bank transfer. Payment operators are listed on the “Delivery and payments” page.
  3. An order is deemed paid when the full amount is booked. Orders not paid within 3 days (traditional transfer) or 1 hour (online payments) may be cancelled and the seats released.
  4. An invoice is issued for every order and sent by e-mail. A Customer wishing to receive an invoice issued to a company enters the tax ID (NIP) and company details in the order form.

§ 6. Tickets and participation in an Event

  1. The Ticket is sent by e-mail after the order is paid and is available in the Customer Account (“My tickets” tab).
  2. The Ticket is personal. Passing a Ticket on to another person requires notifying a change of participant details at kontakt@proremedium.pl no later than 2 working days before the Event.
  3. Entry to the Event takes place upon presenting the QR code from the Ticket (on a phone or printout) and scanning it at reception. The code is single-use.
  4. The participant is obliged to comply with the venue's rules, the instructions of staff and the principles of good manners. The Organiser may refuse participation to a person violating these rules without refunding the Ticket price.
  5. The Organiser may record the course of the Event (photographs, recordings) for documentation and promotional purposes. Details in the Privacy Policy.
  6. The Organiser reserves the right to change the programme and the line-up of speakers for reasons beyond its control, while preserving the nature and scope of the Event.

§ 7. Online access and digital products

  1. Online access is granted to the Customer Account after the order is paid. The stream link is visible in the Customer Account and sent by e-mail before the Event.
  2. Access is personal and non-transferable. Sharing the link, recording and distributing the stream or recordings is prohibited.
  3. Recordings and materials are available for the period indicated in the product description (by default 365 days from the Event).
  4. To use Online access you need: a device with an up-to-date web browser, an internet connection and an account on the Website.

§ 8. Rescheduling and cancellation of an Event

  1. If an Event is cancelled for reasons attributable to the Organiser, the Customer receives a 100% refund of the Ticket price within 14 days or – at their choice – a ticket for another date or another Event of the same value.
  2. If the date of an Event changes, the Ticket remains valid for the new date. A Customer for whom the new date is not suitable may request a refund of the price within 14 days of the change being announced.
  3. If the form of an Event changes from in-person to online for reasons beyond the Organiser's control (force majeure, decisions of the authorities), the Customer receives online access and a refund of the price difference.

§ 9. Cancellation of participation and ticket refunds

  1. A Customer may cancel participation in an in-person Event by notifying kontakt@proremedium.pl: up to 14 days before the Event – 100% refund; from 13 to 7 days before the Event – 50% refund; later – no refund, with the option of naming another person to take their place.
  2. The provisions of paragraph 1 do not limit the Consumer's rights under § 10 and under the law.
  3. The refund is made using the same payment method as the order, within 14 days of the cancellation being accepted.

§ 10. Right of withdrawal (Consumer)

  1. A Consumer has the right to withdraw from a distance contract within 14 days without giving a reason, by submitting a statement by e-mail to kontakt@proremedium.pl or in writing to the Seller's address. The form attached to these Terms and Conditions may be used.
  2. The right of withdrawal does not apply to: (a) contracts for services related to leisure, sports or cultural events, if the contract specifies the day or period of performance (Article 38(1)(12) of the Polish Consumer Rights Act) – this applies to tickets for Events with a specified date; (b) digital content not supplied on a tangible medium, if performance began with the Consumer's express consent before the end of the withdrawal period and after being informed of the loss of the right of withdrawal (Article 38(1)(13)) – this applies to recordings, e-books and online access activated at the Consumer's request.
  3. For Event tickets, the Organiser voluntarily applies the refund rules described in § 9.
  4. For physical products (books), the Consumer returns the goods within 14 days of withdrawal to the Seller's address; the cost of return is borne by the Consumer. The Seller refunds the price together with the cost of the cheapest delivery offered within 14 days.

§ 11. Complaints

  1. Complaints regarding products, tickets, online access or the operation of the Website may be submitted by e-mail to kontakt@proremedium.pl or in writing to the Seller's address, stating the order number and a description of the problem.
  2. The Seller considers the complaint within 14 days of receipt and informs the Customer of the outcome by e-mail.
  3. Towards Consumers, the Seller is liable for the conformity of goods and digital content with the contract under the rules set out in the Consumer Rights Act.

§ 12. Customer Account and rules for using the Website

  1. Creating a Customer Account is free of charge and takes place with the first order or via the registration form.
  2. The Customer is obliged to provide true details and not to share login details with third parties.
  3. It is prohibited to supply unlawful content, interfere with the operation of the Website or use the Website contrary to its intended purpose.
  4. All Website content (texts, graphics, recordings, training materials, logos) is protected by copyright and may be used solely for the Customer's own use.

§ 13. Personal data

The controller of personal data is the Seller. The rules for processing data, including the data of Event participants and the recording of images, are described in the Privacy Policy.

§ 14. Out-of-court dispute resolution

  1. A Consumer may use out-of-court means of handling complaints and pursuing claims, including the assistance of the district (municipal) consumer ombudsman, the provincial inspectorates of the Trade Inspection, and the ODR platform available at ec.europa.eu/consumers/odr.
  2. Using these means is voluntary.

§ 15. Changes to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions for important reasons (changes in the law, changes in the scope of services, changes in payment methods, security reasons). Changes are announced on the Website and by e-mail to Customers with an Account, with at least 14 days' notice.
  2. Orders placed before the changes take effect are governed by the previous wording of the Terms and Conditions.

§ 16. Final provisions

  1. Matters not regulated herein are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  2. Disputes with Customers who are not Consumers are settled by the court having jurisdiction over the Seller's registered office.
  3. The Terms and Conditions are available free of charge on the Website in a form that allows them to be downloaded and saved.

Annex – model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: PROREMEDIUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Nowy Świat 33 m. 13, 00-029 Warsaw, Poland, e-mail: kontakt@proremedium.pl
I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*): ……………………………………
Date of conclusion of the contract(*)/receipt(*): ……………… Order number: ………………
Name of consumer(s): ……………………………… Address: ………………………………
Signature (only if this form is sent on paper): ……………… Date: ………………
(*) delete as appropriate

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