Delivery and payments

§ 1. Payments

1. Prices on the website are given in Polish zloty (PLN), gross.
2. Available payment methods: payment card (Visa, Mastercard) and BLIK – handled by Stripe; BLIK and fast online transfers – handled by imoje (ING Bank Śląski); PayPal; traditional bank transfer to the account given in the order confirmation.
3. Online payments are booked automatically, usually within a few minutes. Traditional transfers are booked within 2 working days of receipt; an order not paid within 3 days may be cancelled.
4. We issue an invoice for every order and send it by e-mail. Company invoice details (including the tax ID) are entered in the order form.

§ 2. Tickets and online access

1. Event tickets and online access are delivered electronically only – there are no delivery costs.
2. We send the PDF ticket with a QR code by e-mail immediately after the payment is booked; it is also available in the customer panel (“My tickets”).
3. The stream link appears in the customer panel and we send it by e-mail before the event. Recordings and materials are made available in the panel after the event, if provided for in the ticket description.

§ 3. Digital products

E-books, recordings and downloadable materials are available in the customer panel immediately after the order is paid. There are no delivery costs.

§ 4. Physical products (books)

1. Shipping within Poland: InPost parcel locker or courier – the cost is shown when placing the order.
2. Processing time: dispatch within 2 working days of the payment being booked; delivery usually within 1–2 working days of dispatch.
3. Books can also be collected in person during an Academy session, by prior arrangement by e-mail.

§ 5. Contact

For payment and delivery matters: kontakt@proremedium.pl.