Perfect customer service that will increase your profits

In the 21st century, customer service is one of the most important tools for building customer loyalty. Customers have become increasingly demanding about service, and universal access to the internet means it is easy to lose a good name that is later hard to rebuild. What is perfect customer service? How do you make customers more willing to come back to you and recommend you to others? How do you make customers fall in love with you thanks to perfect service? What do you do with difficult and demanding customers? How do you respond to complaints – both justified and unjustified? This book answers these and many other questions that will help you become a perfect customer carer. All written in the author's very characteristic style, in language accessible to the reader, with a large dose of humour and 23 practical exercises that will help you turn the knowledge you have gained into practice.